Shipping Policy
Thank you for shopping at xumently.com. We aim to provide clear shipping information and reliable delivery services to ensure a convenient shopping experience.
This Shipping Policy applies to all orders delivered to our currently supported countries and regions:
Australia, Canada, United Kingdom, and United States.
1. Order Processing & General Information
Orders are typically processed within 1–7 business days before shipment.
Orders are not processed on weekends or applicable public holidays at the relevant fulfillment location.
All estimated delivery times are calculated in business days and exclude potential delays caused by customs clearance, peak shipping periods, severe weather, or other unforeseen logistics circumstances.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information to help you monitor your delivery.
2. Shipping Methods, Rates & Delivery Times
All shipping fees are listed in USD. The following shipping options apply to all supported countries and regions listed above.
| Shipping Method | Order Value | Shipping Fee | Estimated Transit Time |
|---|---|---|---|
| UPS/DH Standard Shipping | $0.00 – $39.99 | $6.99 | 12–21 business days |
| Free Air Freight | $40.00 and above | Free | 12–21 business days |
Shipping Notes
The free shipping threshold is calculated based on the order subtotal before taxes and shipping fees. Discount codes may affect eligibility for free shipping.
Deliveries to remote locations or islands within supported countries may require an additional 2–5 business days, depending on local logistics conditions and carrier availability.
3. Item Availability & Shipment Schedule
In-Stock Items
In-stock items are typically dispatched within 7 business days after order confirmation.
Backordered & Pre-Ordered Items
Shipping times for backordered or pre-ordered products depend on availability.
Once the item becomes available, it will be dispatched within 7 business days.
If your order contains both in-stock and backordered items, we will generally ship all items together once the complete order is ready.
If you prefer separate shipments, please contact our customer support team before your order is dispatched. Additional shipping charges may apply.
4. Customs Duties & Import Taxes
Any applicable customs duties, import taxes, brokerage fees, or other charges imposed by local authorities are the responsibility of the recipient unless otherwise specified.
These charges are determined by the destination country's customs regulations and are not included in our shipping fees unless explicitly stated.
5. Incorrect Addresses & Failed Deliveries
Please ensure that your shipping address and contact information are accurate when placing an order.
If a package is returned due to an incorrect or incomplete shipping address, unsuccessful delivery attempts, or refusal of customs clearance, the customer will be responsible for any applicable reshipping fees.
6. Return Shipping Requirements
All product returns require prior authorization from our customer support team.
The designated return shipping address and detailed instructions will be provided only after your return request has been reviewed and approved.
Returns sent without prior approval or authorization will not be accepted or processed.
For additional information, please refer to our Return & Refund Policy.
7. Order Tracking
Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.
You can monitor your shipment's progress by entering the tracking number on the relevant carrier's official website.
Please note that tracking updates may take some time to appear after shipment confirmation.
8. Contact Us
If you have any questions about shipping availability, delivery estimates, order status, tracking information, or return procedures, please contact our customer support team at:
support@xumently.com
We are here to assist you with shipping and order-related inquiries.