Refund & Return policy

Thank you for shopping at xumently.com. We are committed to providing thoughtfully selected clothing and reliable customer service. We understand how important it is to find the right style and fit, and we aim to make our return, exchange, and refund process clear, simple, and convenient.

Please review the following policy before requesting a return, exchange, or refund.

1. Return & Exchange Window

We accept return and exchange requests within 30 days of receiving your order.

All requests must be submitted within this 30-day period. Requests made after the return window has expired will not be accepted.

2. Return Eligibility

To qualify for a return or exchange, items must meet the following conditions:

• Clothing must be unused, unworn, and in its original condition.

• Items must be returned in their original packaging.

• Items damaged, altered, or made unsuitable for resale due to customer handling are not eligible for return.

• A valid receipt or proof of purchase is required.

These conditions apply to eligible items across our clothing collections, including tops, pants, two-piece sets, knitwear, and other apparel.

Items that arrive damaged, defective, or incorrect due to our error will be handled according to the applicable provisions of this policy.

3. How to Request a Return

To initiate a return or exchange, please contact our customer support team at support@xumently.com.

When submitting your request, please provide:

• Your order number

• The reason for the return or exchange

• Relevant photos or videos of the item, if applicable

Our customer support team will review your request and provide detailed return instructions once it has been approved.

Please do not return any items before receiving authorization and instructions from our team. Returns sent without prior approval will not be accepted.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer-Initiated Returns

If you return an eligible item for personal reasons, such as a change in preference, style, or fit, you are responsible for the return shipping costs.

Shipping fees may vary depending on your selected carrier and shipping method.

Return shipping costs must be paid separately by the customer and will not be deducted from the approved refund amount.

Returns Due to Our Error

If you receive an incorrect, damaged, or defective item due to our error, we will cover the associated return shipping costs at no additional expense to you.

5. Damaged or Defective Items

We recommend inspecting your items as soon as they arrive.

If you receive a damaged or defective item, please contact us at support@xumently.com within 48–72 hours of delivery.

Include your order number, a description of the issue, and clear photos or videos showing the damage or defect, if available.

Our customer support team will review the information and help determine an appropriate resolution.

6. Exchanges

If you would like to exchange an item, please specify your request when contacting our customer support team.

Exchanges for different sizes, alternative styles, or replacement items are subject to product availability.

Our team will review your request and provide further instructions based on the item and the reason for the exchange.

7. Order Cancellations

Orders may be canceled before they have been shipped or processed for fulfillment.

Because order processing may begin shortly after purchase, we recommend contacting our customer support team as soon as possible if you wish to cancel an order.

Once an order has been shipped, it can no longer be canceled.

However, you may request a return after delivery, subject to the conditions outlined in this policy.

For cancellation requests or other order-related inquiries, please contact support@xumently.com with your order details.

8. Incorrect Items Received

If you receive an item that does not match your order, please contact our customer support team for assistance.

You may choose one of the following options:

• Keep the incorrect item and receive a partial refund.

• Return the incorrect item and request the correct product.

Once we receive the returned item, we will arrange shipment of the correct product or process a full refund, as applicable.

If the incorrect item was sent due to our error, we will cover the associated return shipping costs.

9. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that your bank or payment provider may require additional time to process the transaction and reflect the refunded amount in your account.

If you have not received your refund more than 7 business days after approval, please contact support@xumently.com for assistance.

10. Return Address

Please do not send returned items directly to our company or business address unless specifically instructed by our customer support team.

The designated return address and detailed shipping instructions will be provided after your return request has been reviewed and approved.

Please follow the provided instructions to ensure your return is handled correctly and processed without unnecessary delays.

11. Contact Us

If you have any questions regarding returns, exchanges, refunds, or your order, please contact our customer support team at support@xumently.com.

We are committed to providing helpful assistance and making your shopping experience at xumently.com as convenient as possible.

Company Name:LUCA OLIF TRADING LLC