Payment Policy

GENERAL QUESTIONS

What is the status of my order?

Once you place an order at xumently.com, you will receive an order confirmation email with your order details.

After your order has been shipped, we will send you a shipping confirmation email containing tracking information so you can monitor its delivery status.

If you need assistance checking your order status, please contact our customer support team.

Can I change my order?

We can only make changes to orders that have not yet been processed for shipping.

Once your order status changes to "Preparing for Shipping," "Shipped," or "Delivered," we can no longer accept modifications.

If you need to update your order details, please contact our customer support team as soon as possible.

Which currency will I be charged in?

All transactions at xumently.com are processed in US dollars (USD).

If your credit or debit card uses a different currency, your bank or card provider will apply the applicable exchange rate and may charge currency conversion fees according to its policies.

SHIPPING

Where do you ship?

We currently ship to Australia, Canada, the United Kingdom, and the United States only.

For more information about available shipping methods, fees, and delivery estimates, please refer to our Shipping Policy.

How long does it take to ship my order?

Orders are typically processed within 1–7 business days before shipment.

After dispatch, the estimated shipping transit time is 12–21 business days, depending on the destination and shipping conditions.

Please note that weekends, public holidays, customs clearance, and unforeseen logistics delays may affect delivery times.

How can I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this number to check the delivery status of your package through the relevant carrier's official tracking website.

If you have not received your tracking information after your order has shipped, please contact our customer support team.

What if I'm not home when my package arrives?

If you are unavailable when delivery is attempted, the shipping carrier may arrange another delivery attempt or contact you to schedule a new delivery date.

Depending on your country and the carrier's delivery procedures, your package may also be held at a local post office or designated collection point.

Please follow the instructions provided by the carrier to arrange redelivery or collect your package.

RETURNS & EXCHANGES

Do you accept returns?

Yes, we accept returns and exchanges for eligible items under the following conditions:

• The item must have been purchased from xumently.com.

• Clothing must be unused, unworn, and in its original condition.

• Items must be returned in their original packaging.

• Return or exchange requests must be submitted within 30 days of receiving the order.

• Damaged or defective items should be reported within 48–72 hours of delivery.

• A valid receipt or proof of purchase is required.

To request a return, please contact our customer support team at support@xumently.com for authorization and return instructions.

Can I exchange an item?

Yes, we accept exchanges under the same eligibility requirements as returns.

If you would like to exchange an item for a different size, style, or replacement, please specify your request when contacting our customer support team.

All exchanges are subject to product availability. Our team will review your request and provide the appropriate instructions.

Are returns free?

Return shipping costs depend on the reason for the return.

If you receive an incorrect, damaged, or defective item due to our error, we will cover the associated return shipping costs.

For customer-initiated returns, such as changes in size preference, style, or personal choice, you are responsible for the return shipping fees.

Return shipping fees must be paid separately and will not be deducted from your approved refund.

Before returning an item, please contact our customer support team to obtain authorization and the designated return address.

Once authorized, securely package the item in its original packaging and include proof of purchase.

Returns sent without prior approval will not be accepted.

How long does it take to process a return?

Returns are generally reviewed and confirmed within 5–7 business days after the returned package arrives at our warehouse.

Once your return has been inspected and approved, the applicable refund, exchange, or store credit will be processed within 5–7 business days.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

If you have not received your refund more than 7 business days after approval, please contact our customer support team.

CONTACT US

How can I contact customer support?

If you have any questions about your order, shipping, returns, exchanges, or refunds, please contact our customer support team at:

support@xumently.com

We will make reasonable efforts to address your questions and assist you with your shopping experience at xumently.com.

Company Name:LUCA OLIF TRADING LLC